Refund Policy
Last updated: July 21, 2026. This policy applies to Roayea subscriptions and assisted onboarding payments.
1. Subscription renewals
Monthly and yearly subscriptions renew automatically for the selected period when automatic billing is enabled. You may cancel future renewals through the available Paddle customer portal or by contacting Roayea for a manually billed account. Cancellation stops future renewals but does not automatically refund the current paid monthly or yearly period.
2. Initial subscription period
If Roayea cannot complete the agreed Starter setup or provide dashboard access for the configured hotel account, you may request a refund of the initial monthly or yearly subscription payment before production dashboard access is delivered.
3. Refund requests after access is delivered
After dashboard access has been delivered, subscription payments are generally non-refundable except where required by law, where a duplicate or mistaken charge occurred, or where Roayea approves a refund at its discretion.
4. Payments through Paddle or another merchant of record
If your payment is processed by Paddle or another merchant of record, refund handling may be subject to that provider's buyer terms and statutory obligations. Roayea may direct you to the payment provider to complete the refund request.
5. How to request a refund
Contact Roayea through the WhatsApp link provided on this website or during onboarding. Include the subscribing hotel name, account email, payment date, and reason for the request.