Refund Policy
Last updated: July 21, 2026. This policy applies to Roayea subscriptions and assisted onboarding payments.
1. Subscription renewals
Monthly and yearly subscriptions renew automatically for the selected period when automatic billing is enabled. You may cancel future renewals through the configured payment provider's portal when available or by contacting Roayea for an assisted or manually billed account. Cancellation stops future renewals but does not automatically refund the current paid monthly or yearly period.
2. Initial subscription period
If Roayea cannot complete the agreed Starter setup or provide dashboard access for the configured hotel account, you may request a refund of the initial monthly or yearly subscription payment before production dashboard access is delivered.
3. Refund requests after access is delivered
After dashboard access has been delivered, subscription payments are generally non-refundable except where required by law, where a duplicate or mistaken charge occurred, or where Roayea approves a refund at its discretion.
4. Payments through a payment provider or merchant of record
If your payment is processed by a payment provider or merchant of record, refund handling may be subject to that provider's buyer terms and statutory obligations. Roayea may direct you to the provider identified on the transaction to complete the refund request.
5. How to request a refund
Use the Roayea contact form and select “Billing, cancellation, or refund,” or use the WhatsApp channel provided during onboarding. Include the subscribing hotel name, account email, payment date, and reason for the request.